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When to deliver that one-off large customer feature request
We’ve all been there. The customer from #$@! That demanding squeaky wheel customer who wants what you don’t have in the product today and they want it yesterday. The customer who pushes your limits...
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Adieu to Windows Live Messenger
It was with a tang of bittersweet nostalgia that I read the announcement last week that Microsoft will retire its Windows Live Messenger (MSN Messenger) product....
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Building Customer’s Trust
I believe that strong customer engagement requires the ability to build trust based relationships with customers through delivering on managed expectations. This is basically a lot of words for...
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Oops. How to deliver bad news.
One hard earned skill that I’ve developed from years of deploying bleeding edge technologies is the art of how to deliver bad news. I call it an art because this is often really difficult for a lot of...
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Modern Day Heroes with Purpose and Passion
Most of what I follow on Twitter and LinkedIn are companies, news sources and industry info. Mixed in with this lot are a few of my modern day heroes. People I admire because of their successes and...
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Innovation – Start with Customer Pain Points
Innovation begins with listening to and understanding your customer pain points. Rather than focusing on trying to create first and then convince people they need what you are offering. If we create...
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Winning
Looking at one of my favorite players, Maria Sharapova, in my favorite sport, Tennis, for inspiration on what it takes to be a winner. I took time out this morning to watch the Australian Open 3rd...
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You want your B2B customer teams out of the office
Delivering to B2B customers it’s hard to avoid having a geographically dispersed and remote workforce. Depending on the role of the employees, you actually want them out of the office and having face...
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When to Buy, Build or Partner
This week’s blog post is going to sound a bit tech blasphemous, in that I am suggesting that companies need to focus more about what their products do, then the sexy and interesting technology used to...
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Project Dogfood April Progress – Building Brand
This is the second monthly progress report on Project Dogfood, my project to build a targeted audience to this blog that will convert into potential leads for my project based services. To recap,...
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Creating Consensus
Whether you are a program manager, project manager or functional manager, there will be times when you need to exercise your authority to propel the team forward and other times when you need to lead...
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Business organization by customer focused layers
The traditional business model of separated teams, or silos, for marketing, sales, development and support simply is no longer working for B2B companies. This business model is prone to a waste in...
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Project Dogfood June Progress – Refining a Content Marketing Plan
4th in a series of 6 planned posts that discusses the internal project to grow the audience to this blog site. This month’s post reports on efforts to create a content marketing plan, based on...
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Fail Fast, Learn Faster
This week’s post focuses on the closing comment of Chris O’Neil, MD of Goggle Canada, during a panel discussion on Innovation at Salesforce Company Tour: “Innovation is about getting people to learn...
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How to Address Handling Risks on Projects
Three of the fundamental project governance knowledge areas in the PMI PMBOK are risk management, issue management, and change management. To me they are very much related. A Risk is something that...
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Those lazy hazy days of summer – how do you handle slow times at work?
Summer tends to conger up the feeling that there is a slowdown of work. With more people choosing the summer to take vacation times, there can often be slower turn-around times when trying to get...
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MailChimp for Salesforce – Generate Leads from subscriptions to your newsletters
MailChimp for Salesforce is an App created by MailChimp and available for free in the Salesforce.com AppExchange. I recently installed the App in my Salesforce account in order to sync subscribers of...
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Innovation – Start with Customer Pain Points
This past week, my January 2 post “Innovation – Start with Customer Pain Points” has become the most viewed post as reported in the stats I collect from the WordPress site. Since posting, the article...
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As an executive, do you keep a personal score card?
Possibly because my Birthday is this month, or possibly because there’s always a back to school feeling in the air this time of year, I always feel like September is the real New Year for me. It’s a...
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Do you think shareholder expectations stifle innovation?
It’s been an interesting few weeks in the world of smart phone technology and the markets. First Apple releases a cheaper iPhone 5C, and though sales are robust, investors react negatively while they...
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